Refund policy

Refund & Exchange Policy

At sgvapetapeshop.com, we are committed to providing you with the highest quality service. Please review our policy carefully regarding defective items, incorrect orders, and exchanges.

1. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you must notify our customer service team via WhatsApp within the timeframes below:

  • Reported within 2 days of delivery: We will arrange a free 1-to-1 exchange for you.

  • Reported between 3 to 7 days of delivery: The exchange can still be processed, but a standard delivery fee of $15 - $20 will be charged for the exchange service.

2. Final Deadline (After 7 Days)

  • Over 7 days: Strictly no exchanges or refunds will be accepted for any reason once 7 days have passed since your delivery date.

3. How to Contact Us (WhatsApp Only)

To ensure the fastest possible resolution, we handle all support queries exclusively via WhatsApp. Please note that we do not encourage email communication (such as tidipink1997@gmail.com), as it is not actively monitored for support and will delay your request.

  • Dedicated Support: Please message the same customer service representative with whom you initially placed your order.

  • Direct Chat Link: wa.link/mvapesg

  • Required Proof: You must provide clear photos or videos of the defective or incorrect item when reaching out.

4. Eligibility Criteria for Exchanges

To qualify for a successful exchange, your returned item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be completely unused and kept in its original packaging with all tags attached.